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Episode 8: Building Customer Loyalty Through OEM-Certified RepairsÂ
Art Crawford, vice president of collision centres at AutoCanada, discusses the role that OEM certification plays in proper repair, customer loyalty and shop profitability. He and Ryan also examine how facilities like AutoCanada are collaborating with the OEMs to support and service the next generation of automobiles, including electric vehicles.
Mitchell Accelerates Total Loss Settlements for Auto Insurers and Policyholders
Company teams with LossExpress and Claim Toolkit to deliver the industry’s first total loss valuation solution with integrated loan payoff cap
Lemonade Selects Mitchell’s Solutions to Support Entry into the $300 Billion U.S. Auto Insurance Market
Mitchell’s claims management solutions are powering Lemonade Car and its successful U.S.
Average Length of Rental for Repairable Vehicles: Q2 2022
The 2nd quarter of 2022 saw average Length of Rental (LOR) for collision replacement-related rentals at 17.7 days, a 4.5-day increase from the 2nd quarter of 2021. This represents a decrease of half a day from the 1st quarter of 2022 when average LOR was 18.2 days. While the overall totals in 2022 are much higher than previous years, this quarter-to-quarter decrease of a half-day fits historical trending from the 1st quarter of the year to the 2nd quarter. While trending seems to be reverting to historical normalcy, the results themselves continue to illustrate a “new normal.â€
SEMA 2022
The SEMA trade show provides attendees with the opportunity to see thousands of the latest automotive performance products from hundreds of exhibitors, to discover the newest vehicle trends in the industry, and to develop various skills by attending any of the 70+ free educational sessions hosted by top industry professionals!