Insights
Taking Charge: How EVs are Impacting Auto Insurance and Collision Repair
6 MIN READ
Electric vehicles (EVs) are making the transition from novelty to necessity. As EV adoption continues to grow, auto insurers and collision repairers must prepare for the impact on claims processes and costs.
Claims Automation: Separating Fact From Fiction
7 MIN READ
As an industry, we are just beginning to reconcile initial expectations with the current state of claims automation. So what better time to evaluate our progress and the road ahead?
Average Length of Rental for Repairable Vehicles: Q3 2022
12 MIN READ
Average Length of Rental (LOR) for collision replacement-related rentals in Q3 2022 was 18.2 days, representing a three-day increase from Q3 2021 (15.2 days). Last year, when we compared Q3 2021 to Q3 2020, the results showed a 2.9-day rise. This represents almost six full days in the last 24 months.
Current Used Vehicle Market Conditions: Q3 2022
3 MIN READ
Average wholesale used vehicle prices in September were down for the fourth month in a row from their spring/tax-refund seasonal peaks in May, but at a more gradual pace than that seen in the three prior months. Hurricane Ian possibly had a moderating effect on wholesale price deterioration, due to the loss of used vehicle supply and the resulting replacement demand the storm generated. This moderating trend continued into October.
Trends in Third Party Claims and How to Address Them
In this podcast, Norman Tyrell, vice president of product management for Mitchell Casualty Solutions Group, discusses major trends in third party claims and how they’re impacting our industry
Episode 8: Building Customer Loyalty Through OEM-Certified RepairsÂ
Art Crawford, vice president of collision centres at AutoCanada, discusses the role that OEM certification plays in proper repair, customer loyalty and shop profitability. He and Ryan also examine how facilities like AutoCanada are collaborating with the OEMs to support and service the next generation of automobiles, including electric vehicles.
Average Length of Rental for Repairable Vehicles: Q2 2022
10 MIN READ
The 2nd quarter of 2022 saw average Length of Rental (LOR) for collision replacement-related rentals at 17.7 days, a 4.5-day increase from the 2nd quarter of 2021. This represents a decrease of half a day from the 1st quarter of 2022 when average LOR was 18.2 days. While the overall totals in 2022 are much higher than previous years, this quarter-to-quarter decrease of a half-day fits historical trending from the 1st quarter of the year to the 2nd quarter. While trending seems to be reverting to historical normalcy, the results themselves continue to illustrate a “new normal.â€